علی اکبر فرهنگی - Prof. in Management Department, University of Tehran, Tehran, Iran
حمیدرضا یزدانی - Assistant Prof., Dep. of Management, University of Tehran, Tehran, Iran
مریم حق شناس - Ph.D. Candidate in Media Management, University of Tehran, Tehran, Iran

Currently, ICT and educational processes are experiencing development and innovation. This new trend will help promote educational technology and enhance innovations regarding educational planning. E-learning is considered as one of the most prominent ICT applications across the world. Advantages of virtual learning have entailed daily usage in various universities. Learning management systems are specific web-based systems to manage, track students, define courses, and evaluate the learners. However, these systems may involve inefficiencies and disadvantages as well. This paper attempts to identify the LMS functional areas in University of Tehran based on a specific conceptual framework and to present the relevant issues and problems for each dimension. The data for the present study were collected using focused group interviews, system observations. The researchers also compared the documents and the university system with that of other universities. The results of the theme analysis indicated that “communication” and “system cooperation” dimensions are involved with more important problems and issues. The researchers believe that the main issues are due to the test modules, evaluations, and systemic and underlying databases.

E-learning, Functional areas, Higher Education, Learning management system, Leraning processes