فاطمه دکامینی - Department of Industrial Management, Faculty of Management, Arak Branch, Islamic Azad University, Arak, Iran
حبیب الله جوانمرد - Associate Professor, Department of Management, Islamic Azad University, Arak Branch, Iran
محمد احسانی فر - Associate Professor, Department of Industrial Engineering, Islamic Azad University, Arak Branch, Iran

INTRODUCTION: Lack of a comprehensive classification of crisis and emergency management in Helal houses has caused many losses in the Red Crescent Society of Iran. Therefore, the root of these problems can be identified and investigated with a thorough investigation. METHODS: This applied research was conducted using a hybrid design. In this research, field and library methods were used. The data were collected by using questionnaire and conducting in-depth interviews with managers, specialists, and experts of the country's crisis management organization and professionals until theoretical saturation. In the first stage, ۲۴ interviews were conducted and we reached theoretical saturation in the ۲۰th interview. In the second stage, relying on inferential statistics methods, ۴۲۲ questionnaires were distributed. The statistical population of the research is the Red Crescent Society of Iran and its time domain is the second half of ۲۰۲۲. FINDINGS: After performing the three stages of open, central, and selective coding, the final research model was obtained in which, ۶ general categories, ۱۵ subcategories, and ۴۹ main concepts are mentioned. CONCLUSION: The results demonstrated that the categories of human resources, organizational communication, and government policies are among the effective factors on crisis management in Helal houses in the Iranian Red Crescent Society in the critical condition of Covid-۱۹ and the consequences of these categories have a significant impact. There are other problems and crises in the formation.

Covid-۱۹, Crisis management, Emergency, Grounded theory, Helal houses, Covid-۱۹, Crisis management, Emergency, Grounded theory, Helal houses