محمدحسین رحمتی - Assistant Professor, Faculty of Management & Accounting, Farabi Campus University of Tehran, Iran
سیدمجتبی حسینی فرد - Ph.D. student in Organizational Behavior, SpecialtyDoctorate Center of Payame Noor University, Tehran, Iran
علی علی مددی - MA in Executive Management, Faculty of Management & Accounting, Farabi Campus University of Tehran, Iran

This study that is aimed at investigating the effectiveness of "in-service training" courses in public sector organizations, as a result of the findings of a process modification training course in public organizations of Kermanshah province where ۶۸ employees of ۳۲ organizations of public sector (including governmental and non-governmental) scientifically studied ۲۷ processes as a sample, during the course in various teams. At the end, reductions in “process activities number”, “time needed for performing every process”, and “distance passed in each process” were considered as indicators for effectiveness of the training course and are provided in a table in the results section. In order to collect information, some forms were designed and the participants filled them over this ۳-day course. The results of statistical tests showed the effectiveness of training course on the results of process modification. In addition, by performing side tests, trend of improvement in time and distance was investigated by improvement in activities number which revealed that harmony in process modification should be considered.

Effectiveness, In-service training, Kermanshah, Process modification, Public Sector