Analysis of Traditional Attributes and Website Attributes in Order to ImproveCustomers Trust in Electronic Banking(The Case of Customers of Mellat Bank,Iran, Shiraz Branch)
عنوان مقاله: Analysis of Traditional Attributes and Website Attributes in Order to ImproveCustomers Trust in Electronic Banking(The Case of Customers of Mellat Bank,Iran, Shiraz Branch)
شناسه ملی مقاله: ECDC08_069
منتشر شده در هشتمین کنفرانس بین المللی تجارت الکترونیک با رویکرد بر اعتماد الکترونیکی در سال 1393
شناسه ملی مقاله: ECDC08_069
منتشر شده در هشتمین کنفرانس بین المللی تجارت الکترونیک با رویکرد بر اعتماد الکترونیکی در سال 1393
مشخصات نویسندگان مقاله:
Zahra Sadat Saneian - Iran, Master of business administration in Isfahan University
Ali Sanayei - Iran, Faculty member of management department in Isfahan University
خلاصه مقاله:
Zahra Sadat Saneian - Iran, Master of business administration in Isfahan University
Ali Sanayei - Iran, Faculty member of management department in Isfahan University
In the last three decades, development of new information and communication technology has affected the methods of bank services to the customers. The points that arevery important to notice are active and provident characteristics of electronic banking in comparison to traditional banking, but despite positive characteristicsof electronic banking, it does not have any dependable place among customers yet. In this regard, present research offers a compound model of traditional and onlinefactors effects on customers trust in electronic banking and widespread advertisements. For this purpose, we have used a standard questionnaire on the basis ofLikert dividing. 383 customers of Iran Mellat bank branch in Shiraz have been tested randomly. Information analyses have been done with the method of descriptiveand deductive statistics and using statistics software Amos20. The results show that both traditional and website bank characteristics influence customers trust inelectronic banking, also the coordinator role of traditional services quality in relation with traditional characteristics with trust in electronic banking was rejected
کلمات کلیدی: electronic banking, electronictrust, traditional services quality, traditionalcharacteristics, website characteristics
صفحه اختصاصی مقاله و دریافت فایل کامل: https://civilica.com/doc/316957/