Performance measurement in a dynamic balanced score card

Performance assessment during the time and along with strategic goals is desirable for managers. The best qualitative model for strategic performance assessment is a balanced score card (BSC) and Data envelopment analysis (DEA) is a powerful mathematical based model for performance measuring. By integrating these two models, their strengths are used and their weaknesses are removed. In this paper, an integrated framework of the BSC and DEA models is proposed for measuring the efficiency during the time and along with strategies based on the time delay of the lag key performance indicators (KPIs) of the BSC model. The causal relationships during the time among perspectives of the BSC model are drawn as dynamic BSC at first. Then, after identifying the network-DEA structure, a new formulation for efficiency measurement during the time and along with strategies of nine subsidiary refineries of the National Iranian Oil Refining and Distribution Company (NIORDC) is developed. Finally, the conclusion is provided

کلیدواژه ها:

Dynamic BSC ، Network-DEA ، Efficiency ، Lead and lag KPIs